Absolutely — here is a professional, customer-friendly 7-day Return & Refund Policy for Vivon, designed for a multi-category e-commerce store serving customers across Pakistan.

Return & Refund Policy

Effective Date: September 26, 2026

At Vivon, customer satisfaction is our priority. We want you to shop with confidence and receive products that meet your expectations. If there is an issue with your order, our 7-Day Return & Refund Policy is here to help.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order if the product:

• Is damaged or defective upon delivery.

• Is incorrect or different from what you ordered.

• Is missing an item or part included in the original order.

• Has a significant issue that makes it unusable for its intended purpose.

To be eligible for a return, the product must generally be:

• Unused and in its original condition.

• Returned with the original packaging, tags, accessories, manuals, and other included items.

• Accompanied by your order details or proof of purchase.

Important: Please contact us as soon as possible after receiving your order if you notice any issue.

2. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used. These may include:

• Personal-care and hygiene products.

• Cosmetics and beauty products that have been opened or used.

• Products that are damaged after delivery due to misuse, improper handling, or normal wear and tear.

• Items that have been altered, assembled, washed, or used in a way that affects their resale condition.

• Products specifically marked as non-returnable on their product page.

If a product has a specific return condition, the condition mentioned on the product page will apply.

3. How to Request a Return

To request a return, please contact Vivon Customer Support within 7 days of receiving your order.

Please provide:

1. Your order number.

2. The name of the product.

3. A brief description of the issue.

4. Clear photos or a short video showing the product and the problem.

Our team may review the provided information before approving the return.

4. Damaged or Incorrect Products

If your package arrives damaged, defective, or contains the wrong product, please contact us promptly.

For damaged or incorrect orders, we may request photographs or videos to help us verify the issue and process your request efficiently.

Depending on the situation, Vivon may offer:

• A replacement of the product.

• A replacement of the affected item or part.

• A refund, where applicable.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed using an appropriate refund method available to Vivon and the customer.

Refund processing and delivery times may vary depending on the payment method, bank, payment provider, courier, or other service involved.

Shipping or delivery charges may be non-refundable unless the return is due to an error, defect, or issue attributable to Vivon.

6. Exchange / Replacement

Where available, Vivon may offer an exchange or replacement instead of a refund.

Replacement availability may depend on:

• Product availability.

• Nature of the issue.

• Condition of the returned item.

• Verification of the return request.

If the same product is unavailable, Vivon may provide another appropriate resolution.

7. Return Shipping

If the return is caused by a wrong, damaged, defective, or incomplete product received from Vivon, we will determine the appropriate return-shipping arrangement.

For returns requested for reasons unrelated to a product defect or Vivon's error, return shipping may be the customer's responsibility.

8. Order Cancellation

If you wish to cancel an order, please contact Vivon as soon as possible after placing the order.

Cancellation may not be possible once an order has been dispatched or handed over to the courier.

9. Important Conditions

Please keep the following in mind:

• The 7-day return period begins from the date you receive the order.

• Returns requested after 7 days may not be accepted.

• Products must not be intentionally damaged or misused.

• Missing original packaging, accessories, or included items may affect return eligibility.

• Vivon reserves the right to reject fraudulent, abusive, or unreasonable return requests.

• Final return eligibility will be determined after reviewing the product and the circumstances of the request.

10. Contact Vivon

If you have a question about a return, exchange, or refund, please contact our customer support team through the contact details provided on the Vivon website.

Vivon — Shop with Confidence.

We appreciate your trust and are committed to providing a smooth and transparent shopping experience across our fashion, beauty, electronics, kitchen, home accessories, and other product categories.