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Shipping Policy

Effective Date: September 26, 2026

At Vivon, we are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver orders across Pakistan.

1. Shipping Availability

Vivon currently delivers across Pakistan, subject to courier service availability in your area.

We work with trusted third-party courier and logistics partners to deliver your orders safely and efficiently.

2. Order Processing

After you place an order, our team may contact you to confirm your order details before dispatch.

Orders are generally processed within 1–3 business days.

During sales, promotional campaigns, holidays, or periods of high order volume, processing may take longer.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 2–7 business days.

Delivery times can vary depending on:

• Your delivery location

• Courier availability

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete address information

• Other unforeseen circumstances

Remote areas may require additional delivery time.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

Shipping costs may vary depending on the delivery location, product type, order weight, and promotional offers.

When a Free Shipping offer is available, its applicable terms will be clearly mentioned.

5. Cash on Delivery

Vivon may offer Cash on Delivery (COD) for eligible orders and locations within Pakistan.

For COD orders:

• Payment is made when the order is delivered.

• Our team may contact you to confirm your order.

• COD availability may vary by location, product, and order value.

Please provide an active phone number so our courier partner can contact you when necessary.

6. Order Tracking

Where tracking is available, you may receive a tracking number or shipment update from Vivon or our delivery partner.

Courier tracking information may take some time to become active after your order has been dispatched.

7. Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Full name

• Active phone number

• Complete address

• City

• Area and landmark, where applicable

Vivon is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If the courier cannot deliver your order because you are unavailable, your address is incorrect, your phone number cannot be reached, or delivery is otherwise unsuccessful, another delivery attempt may be made.

If the order is returned to Vivon after repeated unsuccessful delivery attempts or customer refusal, additional shipping charges may apply if you request re-dispatch.

9. Damaged or Incorrect Orders

If your package arrives damaged, opened, tampered with, or contains an incorrect product, please contact Vivon Customer Support as soon as possible.

We may request photos or a short video of the package and product to verify the issue.

Eligible cases may be handled through our 7-Day Return & Refund Policy, including replacement or refund where applicable.

10. Missing Items

If an item is missing from your order, please contact us within 7 days of receiving your package.

Please provide your order number and any information or photos requested by our support team so we can investigate and assist you.

11. Multiple Shipments

Some orders containing multiple products may be shipped in separate packages due to product availability, warehouse processing, product type, or courier arrangements.

You may receive separate tracking information for different shipments.

12. Shipping Delays

Vivon works to deliver orders within the estimated timeframe, but exact delivery dates cannot always be guaranteed.

Delays may occur because of:

• Severe weather

• Natural disasters

• Public holidays

• Courier disruptions

• Transportation issues

• Government restrictions

• High order volumes

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

13. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed or dispatched.

For eligible prepaid-order cancellations, refunds will be handled according to our applicable refund procedures.

14. International Shipping

Vivon's standard shipping service currently covers Pakistan.

If international shipping becomes available in the future, separate shipping charges, customs requirements, delivery times, and applicable regulations may apply.

15. Contact Us

If you have any questions regarding your order, shipment, or delivery, please contact Vivon Customer Support through the contact information provided on our website.

Vivon — Your Order, Delivered with Care.

If you want, I can also make a professional Cancellation Policy for Vivon in the same style.